AZA Swiss Haus
Returns &
Exchanges
Your satisfaction is our priority. Returns accepted within 10 days.
Return policy — 10 days
You have 10 days from receipt to return or exchange any unused item.
How to return an item?
- 01
Contact us
Send us a message via WhatsApp or email indicating your order number and the reason for the return.
- 02
Return validation
Our team validates your request within 24 hours and sends you the shipping instructions.
- 03
Pack the item
Carefully repack the item in its original packaging or equivalent packaging to avoid any damage.
- 04
Shipping
Send the package to the indicated address. Keep the tracking number.
- 05
Refund or exchange
Upon receipt and verification of the item, we proceed with the refund or send the new item within 5 business days.
Accepted items
- Unused item in its original condition
- Original packaging intact
- Within 10 days of receipt
- Defective or damaged item upon delivery
- Item not matching the description
Not accepted items
- Used or washed item
- Item without original packaging
- Return after 10 days
- Personalized or special-order item
- Item damaged after receipt
Return fees: Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part, in which case we cover all costs.