Question 1

How do I place an order?

Accepted Answer

Add the desired items to your cart, then click "Place order". You can also order directly via WhatsApp by sending us a message with the desired references.

Question 2

Can I modify or cancel my order?

Accepted Answer

Yes, you can modify or cancel your order within 2 hours of validation, before it is prepared. Contact us immediately via WhatsApp.

Question 3

How do I track my order?

Accepted Answer

An email with a tracking link is sent to you as soon as your parcel is dispatched. You can also contact us via WhatsApp for real-time information.

Question 4

Do you offer custom or bulk orders?

Accepted Answer

Yes! We have a dedicated professional space for businesses, hotels and restaurateurs. Contact us via the Professionals page to get a personalised quote.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash on delivery in Morocco, bank cards (Visa, Mastercard), PayPal, and bank transfer for professional orders.

Question 6

Is online payment secure?

Accepted Answer

Absolutely. All transactions are secured by 256-bit SSL encryption. We do not store any banking data on our servers.

Question 7

Can I pay in instalments?

Accepted Answer

For large orders (above 3,000 MAD), we can look into a payment plan. Contact us to discuss.

Question 8

Are the products guaranteed?

Accepted Answer

All our products come with a 2-year manufacturer's warranty against manufacturing defects. Blown crystal items are guaranteed for 1 year.

Question 9

How do I care for porcelain?

Accepted Answer

Our porcelain is generally dishwasher safe (delicate cycle, no high-temperature drying). Avoid sudden thermal shock and abrasive sponges.

Question 10

Are in-stock items immediately available?

Accepted Answer

Yes, items shown as "In stock" are available and dispatched within 24 to 48 business hours. For items on order, the lead time is indicated on the product page.

Question 11

Do you offer gift boxes?

Accepted Answer

Yes, we offer neat gift wrapping on request. Indicate it in your order notes or contact us via WhatsApp.

Question 12

Do you deliver outside Morocco?

Accepted Answer

Yes, we deliver to France, Belgium and Switzerland. Delivery times and fees vary by country. Check our Delivery page for details.

Question 13

What happens if my parcel arrives damaged?

Accepted Answer

Contact us within 48 hours of receipt with photos of the package and damaged items. We will arrange a replacement or full refund.

Question 14

Is delivery free?

Accepted Answer

Delivery is free in Morocco for any order over 1,000 MAD. Below that, a flat fee of 50 MAD applies.

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